Changes in Tech Support in More than 3 Decades

For more than 3 decades, IT has witnessed immense and incredible changes such changes impacted the arena of tech support. Can you still recall how it used to be? Several changes have taken place. Computers have changed and so as users and most significantly, the technical support environment.

  • Task. Before, not so many people had computers at home. Computers were found mostly at work or at school. As a matter of fact, computers at home were problems and compatibility of software and hardware is one of them. However, the problem had its upside as well. Tech support did not succeed in keeping work, home and school separate.
  • Working Tech Jobs from HomeLocation. In the 80s, computers were installed. They are set up on location by technical support or by the user. If there are problems later on, it is necessary to make a visit, going to the computer. Today, computers are portable as they are made smaller, more affordable and powerful. In the 80s, support was set up where the PCs were. But today, other approaches are necessary. With tablets and smartphones so popular, complete mobility lies in the cards.
  • Time. With computers mostly at school or work, computing and support can be accomplished for the most part during school or work schedule. Dividing lines between school time, work time and time off became less clear and computers are far more a part of daily life.
  • There are developments and rise of networks. Matching the changes to time, task and location was the increased use of computer networks. This resulted on the changes of how computers were used. In the 1980s, the main reason to network computers was local—to be able to share costly peripherals such as laser prints or provide access to some databases. In the subsequent decades, the spread of networks made computers more like terminals centered on the ability to connect to others no matter the distance, access databases regardless of where they are located and use the capabilities of distant data centers.
  • There was an increase in standardization. A vital aspect of the increase of networks was the extensive adoption of the right standards. Networks will require standard in order to function and as the networks connected more software and hardware, there had been emergence of new incompatibilities. As a result, this generated pressure in developing and adopting new standards.
  • There was an increase in open standards and open source. With web browsers and internet developed, collaborative efforts were made to open standards that are much easier to make and maintain. In addition, it has allowed software developers to harness effectively the efforts of distant colleagues to make efficient, reliable and cheap open source software. Programs and standards have both the effects of simplifying and encouraging more integration of computers and networks.
  • There was a possibility of updates over the internet. In the past, tech support delivered and installed upgrades or updates to software. The updates were relatively rare as well. But viruses and other malware threats have increased in severity and number in the next decades, antivirus applications and operating systems started requiring more frequent updates. Broadband network connections become common for computers as well, providing a convenient option for delivery of upgrades and updates. Today, updates are delivered always over the intranet or Internet, mostly without the assistance of tech support.
  • Users are more independent and knowledgeable. In the 1980s, PCs were new with computing just starting to reach beyond the walls of data centers. Users requiring computer support were clueless. A great deal of time is needed to explain the mouse and how to use it. Now, less training is needed. Most users of today grew up with computers and they have relatively great amount of skill and knowledge.
  • Networks have become component of the infrastructure. Ultimately, networking is the most critical factor in changes to tech support but now, such requirement is rather optional.

Be sure to read through our job markets and hiring guides or more information on how tech companies and businesses in your area are interviewing and hiring for jobs in the tech support market.

  • Tech support has become a component of the infrastructure. The integration of more standardization, smarter users and network access has made it possible to assign initial user support to help desks, delivered by network or telephone. Visits are rather rarely needed, changing the nature of tech support.

What Do Tech Giants Look for in Applicants?

The evolution and innovation in technology have paved the way for the big companies to rake billions of dollars and become main drivers of global economy. And, who would not want to join their bandwagons?

A lot of young hopefuls are now convinced that IT certification will drive their career to success. Anything related to software engineering, programming, web development, mobile applications, cloud computing and database management are sure to beef up bank accounts in the near future.

While you are mastering Javascript, HTML, PHP, cloud models and other IT-related turfs, you must remember that hard skills are not enough for you to get a nod from big tech companies today. Many of them are after behaviors and attitudes that no training can develop.

  1. Find Tech Support JobsTeam player – Skills are extremely important. Excellent knack for coding is a plus. But, search engine mogul Google is looking for a person who can thrive and work within a team. They are particularly looking for good collaborators that can be comfortable with ambiguity. After all, Google was founded by not just one brain. Sergey Brin and Larry Page put together their efforts and dreams to build one of the largest and diverse tech organizations in the planet.
  2. Passionate – The word passion may sound quite vague for some. But, for most tech companies, they are eager to hire candidates who are passionate to provide excellent user experience. They would opt for someone who fervently drives excellence in data development, software engineering and content.
  3. Daring – No success comes without risking. Steve Jobs gambled on reviving the dying mobility industry with the launch of iPhones and iPads. The ability to present predictive models and their insights of the future are rare but highly valuable.
  4. Creative – Thinking out of the box is what separates the best from the rest. Facebook has created a different social networking platform that lured billions of users in less than 5 years. Instagram saw the opportunity of a social media through photo filtering and sharing. A little bit of crazy plus skills is a deadly combination.
  5. Resilient – Market demands are constantly changing. Someone who can easily adapt to changes can be a good asset to the organization. Most self-taught IT professionals are sturdier with changes than those who are educated inside academes whose principles are molded by industrialists rather than their own discovery.

The competition in the job market is tough. People are trying to get themselves more training and education to gain advantage over other candidates.

In-Demand IT Jobs in the Market

Are you still in college and deciding which course to take that will prepare you for a long-standing career in the future? Considering fields in the information technology is a good starting ground.

The world’s attention is looming around IT and the limitless horizon of the industry. If you are in it for adventure and big money, here are some of the in-demand tech jobs in the market today.

Web Developer

This is perhaps the job for the “jack of all trades”. From web development, applications testing, web content and many others. If you want to embark on this profession in the future, you will have to have a good grasp and understanding of a good operating system. You also need to be expert with the following: HTML, Javascript and other programming languages. The more talented guys can create visually stunning and optimized websites.

Estimated yearly earning of web developers: $90,000.00

Software Engineer

IT and Tech Support Jobs

If you are noodling around creating video games and programs running on mobile devices, you might want to pursue a career as a software engineer. The big advantage of this profession is that you can thrive in different niches and industries.

Estimated yearly earning of web developers: $90,000.00

Mobile Applications Developer

Thanks to iOS and Android, the world is completely embracing mobility. Everyone nowadays owns a smartphone, a tablet or both. The reason why you can access applications through your iPhone is because of these tech guys.

Big companies such as Google, Apple and Amazon are always in the lookout for excellent mobile applications developer for their applications.

Estimated yearly earning of mobile applications developer: $90,000.00

Cloud Architect

You must be living under the rock if you have not heard of the tech jargon, cloud or cloud computing. This makes use of virtualization to store data. Several companies around the world are adapting cloud due to significant savings in operating costs and increase in competitive edge. As cloud architects, you will design and engineer cloud model and services for companies that offer managed hosting solutions.

Estimated yearly earning of mobile applications developer: $112,000.00

Database Administrator

If you have the knack for details and problem-solving, being a database administrator must be the perfect job for you. These IT professionals undertake the upgrading, fine-tuning and testing modifications of databases of companies.

Estimated yearly earning of mobile applications developer: $103,000.00

Another good thing about taking up IT courses is just like Math, programming languages, are universal. This only means that you have more chances in snatching lucrative job opportunities even abroad.

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