How To Contact Sony Tech Support

Sony, a multimedia and electronics conglomerate that has arguably become a household name, has grown by leaps and bounds from its humble roots in post World War II Japan. Presently, Sony is one of the leading manufacturer of a variety of electronic products, including desktop and laptop computers, tablet PCs, handheld devices, digital video and DSLR cameras, televisions, Blu-ray and DVD players, mp3 players, game consoles and many more. As the manufacturer of such a broad scope of products that are used by people of all ages in households around the world, having a technical support system in place for questions, issues and instructions regarding products is necessary. Sony provides a variety of technical support types for all of their products.

Contacting Sony Technical Support Online

For users of any of Sony’s many products who have technical questions or issues, a knowledge base is available on the Sony website, located here. Sony’s easy to use eSupport system offers downloads of drivers and software necessary to make certain computer peripherals function properly, guides to troubleshooting products and understanding product functionality, information from product manuals, system specifications, warranty information, specialized codes required to program devices such as remote controls and a series of video tutorials to help users understand their Sony products. The knowledge base offered to users makes it easy to solve many technical issues a user might have with a product.

In addition to the aforementioned services, the knowledge base offered by Sony also allows users to search for their specific product by model number in order to learn more about how to use their device, discover any known issues with the device and download any software needed for the device to function. Sony also provides information regarding issues that will require repairs by the company. If, after troubleshooting a technical issue, a user discovers that Sony will need to repair their product, the knowledge base provides information regarding online or in store product repairs as well as service plans. Users who cannot determine the nature of their problem through the knowledge base can chat live with a technical support representative by clicking Chat Now, located here. Additionally, users can send email to Sony’s support team by clicking Email Us, located here. Emails must be sent through the website template, as a specific email address is not provided.

Contacting Sony Technical Support Via Other Methods

In the event that a consumer does not want to or is not able to use the knowledge base provided online to solve their issue or use the live chat or email features to contact a Sony representative, telephone contact information is provided by Sony. A dedicated contact page is located here, with customer relations telephone numbers listed here.

American customers with consumer electronics queries should call 1 239 768 7547. International customers with consumer electronics queries should call 1 239 768 7676. Telephone support for consumer electronics is available Monday through Friday from 9:00 am to 8:00 PM EST. Consumers having difficulty with PlayStation game consoles or PlayStation Portable handheld gaming devices should call 1 800 345 7669. Support is available Monday through Saturday from 6:00 AM to 8:00 PM PT and Sunday from 7:00 AM to 6:30 PM PT. Americans with VAIO computer queries should call 1 239 768 7545, while international users should call 1 239 768 7676. Sony does not currently provide a postal address for technical support contact.