How to Contact Microsoft Tech Support

The first line of technical support for software and online applications is always the Help file. This option is free and is always and immediately available. Specifically for Microsoft applications, the Help file is identified by a question mark icon in the top right corner of the screen or window. Clicking on the question mark will cause the Help window to display, which provides a search field. Enter the key words for your issue into this field and press ENTER or click on the magnifying glass. The application will search for an appropriate response.

Contact Microsoft Tech SupportWhen the search results from your first attempt do not help or are not specific enough, go to the Microsoft home page at From the home page, select the Support option and then select the type of product or topic for which you need support from the following options: Microsoft Support home, Microsoft forms, Windows help & how-to, Office help & how-to, Support for small business, Support for developers, and Support for IT professionals. The support pages for products such as Office and Windows offer training videos, links to blogs, frequently asked questions, as well as a link to live technical support.

If you select to use live technical support you will be navigated through a series of pages and drop-down lists to narrow down your issue. This assists Microsoft in routing you to the proper technician or subject matter expert. (Note: You can also call for Microsoft technical support at 1-800-936-2500.) Be forewarned, however, that the Microsoft representative has 24 hours in which to respond to your request AND charges may apply. Many companies purchase technical support when they make major software license buys, such as when they purchase a Microsoft license enterprise agreement. If your technical issue is work related, it might help to contact your company Help Desk to determine what type of technical support is available from Microsoft if the standard Help file does not provide enough information.

Another option for obtaining technical support for Microsoft products is to contact a company that has been certified by Microsoft to provide solutions for its software. A quick internet search will reveal the myriad of companies authorized to assist with Microsoft fixes and a double-check at will reveal which of the companies claiming to be authorized dealers are actually authorized dealers.