Changes in Tech Support in More than 3 Decades

For more than 3 decades, IT has witnessed immense and incredible changes such changes impacted the arena of tech support. Can you still recall how it used to be? Several changes have taken place. Computers have changed and so as users and most significantly, the technical support environment.

  • Task. Before, not so many people had computers at home. Computers were found mostly at work or at school. As a matter of fact, computers at home were problems and compatibility of software and hardware is one of them. However, the problem had its upside as well. Tech support did not succeed in keeping work, home and school separate.
  • Working Tech Jobs from HomeLocation. In the 80s, computers were installed. They are set up on location by technical support or by the user. If there are problems later on, it is necessary to make a visit, going to the computer. Today, computers are portable as they are made smaller, more affordable and powerful. In the 80s, support was set up where the PCs were. But today, other approaches are necessary. With tablets and smartphones so popular, complete mobility lies in the cards.
  • Time. With computers mostly at school or work, computing and support can be accomplished for the most part during school or work schedule. Dividing lines between school time, work time and time off became less clear and computers are far more a part of daily life.
  • There are developments and rise of networks. Matching the changes to time, task and location was the increased use of computer networks. This resulted on the changes of how computers were used. In the 1980s, the main reason to network computers was local—to be able to share costly peripherals such as laser prints or provide access to some databases. In the subsequent decades, the spread of networks made computers more like terminals centered on the ability to connect to others no matter the distance, access databases regardless of where they are located and use the capabilities of distant data centers.
  • There was an increase in standardization. A vital aspect of the increase of networks was the extensive adoption of the right standards. Networks will require standard in order to function and as the networks connected more software and hardware, there had been emergence of new incompatibilities. As a result, this generated pressure in developing and adopting new standards.
  • There was an increase in open standards and open source. With web browsers and internet developed, collaborative efforts were made to open standards that are much easier to make and maintain. In addition, it has allowed software developers to harness effectively the efforts of distant colleagues to make efficient, reliable and cheap open source software. Programs and standards have both the effects of simplifying and encouraging more integration of computers and networks.
  • There was a possibility of updates over the internet. In the past, tech support delivered and installed upgrades or updates to software. The updates were relatively rare as well. But viruses and other malware threats have increased in severity and number in the next decades, antivirus applications and operating systems started requiring more frequent updates. Broadband network connections become common for computers as well, providing a convenient option for delivery of upgrades and updates. Today, updates are delivered always over the intranet or Internet, mostly without the assistance of tech support.
  • Users are more independent and knowledgeable. In the 1980s, PCs were new with computing just starting to reach beyond the walls of data centers. Users requiring computer support were clueless. A great deal of time is needed to explain the mouse and how to use it. Now, less training is needed. Most users of today grew up with computers and they have relatively great amount of skill and knowledge.
  • Networks have become component of the infrastructure. Ultimately, networking is the most critical factor in changes to tech support but now, such requirement is rather optional.

Be sure to read through our job markets and hiring guides or more information on how tech companies and businesses in your area are interviewing and hiring for jobs in the tech support market.

  • Tech support has become a component of the infrastructure. The integration of more standardization, smarter users and network access has made it possible to assign initial user support to help desks, delivered by network or telephone. Visits are rather rarely needed, changing the nature of tech support.

How To Contact Facebook Tech Support

Boasting a user base of over one billion users, Facebook is an extremely popular social networking site and one of the most frequently visited websites worldwide. Thanks to Facebook’s many services, which include free basic accounts, applications, games and communication via live chat, private messaging and public message posts, users of all ages and technological capabilities are connected to the Internet and communicating with friends near and far. With a user base as large and varied as Facebook has, there is a definite need for technical support which is accessible and comprehensible to people of many different ages and levels of ability around the world, something that the company has taken into consideration.

Contacting Facebook Technical Support Online

When a Facebook user has a technical question or problem, they are initially guided to type a query regarding their situation. For a user who is logged in, this dialog box can be accessed by clicking on the gear icon in the upper right hand corner of the blue header which appears on all pages while using the site. By selecting the Help option, the user will bring up a dialog asking them what they need help with as well as giving them topic options including managing the news feed, sharing, notifications, ticker and privacy. If the user’s issue falls outside of these categories, they can access the Help Center, located here, by clicking Visit the Help Center. In order to directly report a specific issue to the Facebook staff, a user can select Report a Problem in that same menu. This will allow the user to send a message to a staffer regarding a site problem, abuse, policy violations or other issues.

If the user does not need to speak to someone directly, the help center can allow them to learn more about account management, security and privacy on Facebook, Timeline profiles, the news feed or home page, sharing of information, messaging, connecting, popular Facebook features, the Facebook Mobile application for iOS and Android, applications, games, credits, Facebook fan page management, ads and sponsored stories. The help center also gives users the ability to report an issue or access the Facebook community forum.

Other Forms of Facebook Technical Support

Currently, Facebook does not offer technical support to users via telephone, email or postal mail. The development of their help center has created a centralized system which can answer most technical questions asked by Facebook users as well as give those users an opportunity to report any issue they feel has not been addressed. The amount of users that Facebook has and the fact that the vast majority of their services are free makes it implausible for the web site to offer technical support beyond their help center and messaging system. However, the help center functions as an extremely comprehensive guides to the ins and outs of Facebook use, including many of the most common user concerns such as privacy, data sales and sharing and the avoidance of harmful games or applications.

How To Contact Google Tech Support

When many people think of search engines, their mind immediately turns to Google. As one of the most popular search engines worldwide, Google receives many daily visitors and has become a household name. In addition to their search services, the company also provides a multitude of other very popular and practical services for users. The company provides their own free web browser, Google Chrome, and has linked with media sharing giant YouTube, allowing users with a Google account to upload multimedia content using the site. In addition, Google offers an image editing and sharing service, the ability to find maps and directions as well as see many locations on the planet via satellite cameras, free email accounts, the Google+ social networking site, a calendar, a virtual drive, text and website translation and much more.

Contacting Google Tech Support Online

With so many products and services available to users, it goes without saying that Google absolutely must have a technical support base to handle problems and answer questions from their many worldwide users. Accessing Google’s tech support system online is easy. In order to ask a question or report an issue, users should visit Google’s contact page, located here. On this page, users are given the option to search the help center with their question, select a product that they are having trouble with or directly browse the help center, located here.

When a user types in their query, Google automatically matches their question with known issues in the product forum and brings up search results that may be relevant. When a user directly selects the Google product that their issue regards, they are taken to the help page for that product. On that help page, the user can peruse a variety of helpful guides or be directed to the Google+ help forum, where queries can be answered. Direct contact via email is not offered as a tech support option by Google at this time, however, using the Google+ help form for technical support can allow users whose queries are not able to be answered by existing guides and posts to find the help that they need.

Contacting Google Tech Support Via Telephone or Postal Mail

While they are not specifically provided as a technical support resource for customers, Google does provide the telephone number, fax number and street address of their main headquarters as well as the locations of other offices worldwide.

To reach Google by telephone, dial +1 650 253 0000
To reach Google by fax, send a fax to +1 650 253 0001
To reach Google by postal mail, send inquiries to:

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043

Google has over 70 offices worldwide located in over 40 countries. In order to find the postal address or phone number for any of these locations, users can visit Google’s Locations page, located here, and click on the office nearest to them for their postal address, telephone number and fax number. Technical support is not promised by this contact information but it is the only means given to reach Google directly.

How To Contact AT&T Tech Support

AT&T, one of America’s first providers of telephone service, has greatly expanded their scope of services since their origins in the late 1800s. At their inception, AT&T was at the forefront of innovation, bringing new technology to the masses. This business model has continued for the corporation over the years as it has changed and evolved, and the company remains a household name. One of the most popular providers of wireless devices, digital televisions, Internet service and home phone service in the United States, AT&T has a place in many American households. Like all companies that offer technical services, it is necessary for AT&T to offer comprehensive and accessible technical support. Support for AT&T’s products and services is available both online and via telephone.

Contacting AT&T Technical Support Online

Like many companies that provide technical services, AT&T primarily relies on a knowledge base, located here, to allow users to learn about products, troubleshoot devices and have the opportunity to find the answers to their own questions. By using a knowledge base in this fashion, the company is able to save time for both the user and technical support employees by providing easy access to commonly asked questions and solutions to common device or service issues. AT&T provides support information for all of their products and services. The knowledge base provided to users offers tutorial videos which help users to understand the specifics of many provided products and services. Device specific help is also available to users in the form of a device how-to guide section. Users are given the opportunity to troubleshoot any product or service as well as estimate data usage for mobile and home Internet plans.

For users who can not solve their issue or answer their question using the knowledge base, a live chat option is available. The live chat is accessed by clicking Live Chat on the right hand side of the AT&T Support Center header. Selecting this option allows the user to select their product, describe their issue and choose from a variety of live chat options. If users wish to email AT&T regarding their query, they can click on Contact Us at the bottom of the Support page to access a contact page, located here. Some options on this page will offer the ability to email AT&T directly via a website email template that is located here.

Contacting AT&T Technical Support Via Other Methods

AT&T offers a variety of tech support helplines via telephone. By clicking on the Call Us link located on the right side of the AT&T Support Center header, users will be taken to the telephone contact page, located here.

Customers in need of technical support for wireless devices should call 1 800 331 0500 or dial 611 from their AT&T wireless phone.
International wireless customers should call 1-800-335-4685.
U-Verse TV users should call 1 800 288 2020 for technical support.
DirecTV users should call 1 800 288 1145.
Dish Network users should call 1 866 722 7500.
Technical support for home internet is available at 1 866 722 3425, 24 hours a day.

AT&T does not currently provide a postal address for technical support contact.

How To Contact Sony Tech Support

Sony, a multimedia and electronics conglomerate that has arguably become a household name, has grown by leaps and bounds from its humble roots in post World War II Japan. Presently, Sony is one of the leading manufacturer of a variety of electronic products, including desktop and laptop computers, tablet PCs, handheld devices, digital video and DSLR cameras, televisions, Blu-ray and DVD players, mp3 players, game consoles and many more. As the manufacturer of such a broad scope of products that are used by people of all ages in households around the world, having a technical support system in place for questions, issues and instructions regarding products is necessary. Sony provides a variety of technical support types for all of their products.

Contacting Sony Technical Support Online

For users of any of Sony’s many products who have technical questions or issues, a knowledge base is available on the Sony website, located here. Sony’s easy to use eSupport system offers downloads of drivers and software necessary to make certain computer peripherals function properly, guides to troubleshooting products and understanding product functionality, information from product manuals, system specifications, warranty information, specialized codes required to program devices such as remote controls and a series of video tutorials to help users understand their Sony products. The knowledge base offered to users makes it easy to solve many technical issues a user might have with a product.

In addition to the aforementioned services, the knowledge base offered by Sony also allows users to search for their specific product by model number in order to learn more about how to use their device, discover any known issues with the device and download any software needed for the device to function. Sony also provides information regarding issues that will require repairs by the company. If, after troubleshooting a technical issue, a user discovers that Sony will need to repair their product, the knowledge base provides information regarding online or in store product repairs as well as service plans. Users who cannot determine the nature of their problem through the knowledge base can chat live with a technical support representative by clicking Chat Now, located here. Additionally, users can send email to Sony’s support team by clicking Email Us, located here. Emails must be sent through the website template, as a specific email address is not provided.

Contacting Sony Technical Support Via Other Methods

In the event that a consumer does not want to or is not able to use the knowledge base provided online to solve their issue or use the live chat or email features to contact a Sony representative, telephone contact information is provided by Sony. A dedicated contact page is located here, with customer relations telephone numbers listed here.

American customers with consumer electronics queries should call 1 239 768 7547. International customers with consumer electronics queries should call 1 239 768 7676. Telephone support for consumer electronics is available Monday through Friday from 9:00 am to 8:00 PM EST. Consumers having difficulty with PlayStation game consoles or PlayStation Portable handheld gaming devices should call 1 800 345 7669. Support is available Monday through Saturday from 6:00 AM to 8:00 PM PT and Sunday from 7:00 AM to 6:30 PM PT. Americans with VAIO computer queries should call 1 239 768 7545, while international users should call 1 239 768 7676. Sony does not currently provide a postal address for technical support contact.

How To Contact Best Buy Tech Support

Best Buy, a consumer electronics retail corporation which has stores in America, Canada, Mexico, Puerto Rico and China, is one of the most popular locations for the purchase of a wide variety of products. TVs, home theater equipment, stereos, speakers, mp3 devices, mobile phones, cameras, camcorders, computers, tablets, GPS systems, office peripherals, health, fitness and sports products, movies, music, musical instruments, video games, toys, home accessories and appliances are among the many products marketed by Best Buy. With over a thousand stores across their operative countries, Best Buy has been a part of the consumer electronics market for some time. Their proprietary technical support team, Geek Squad, is a well known aspect of their end user services.

Contacting Best Buy Technical Support Online

How to Contact Best BuyAs a retailer, Best Buy offers a variety of products which are made by different manufacturers. As such, for many products, seeking technical support through the store itself is not as effective for a user as directly contacting the manufacturer of a product with technical questions or issues. However, Best Buy’s Geek Squad is a functioning team of computer experts who provide technical support for a variety of devices. Because the products sold by Best Buy are not directly manufactured by the retailer, their technical support is considered an additional option rather than an entitled feature by virtue of purchase. As such, accessing tech support through Geek Squad requires that a user sign up and pay for a support plan via the Geek Squad website, located at http://www.geeksquad.com/.

Geek Squad offers tech support plans which cover 24/7 repairs and maintenance for a variety of devices, including cameras and camcorders, car electronics, computers, e-readers, gaming devices, GPS units, health and fitness equipment, home theater equipment, major appliances, mobile phones, mp3 players and musical instruments. With these plans, repair or replacement of a malfunctioning device is guaranteed. For users looking for an unlimited tech support plan through Geek Squad, a technical support plan which includes regular virus removal, computer tune ups and Internet security software. This service, which starts at $9.99 per month, allows users to receive live support by chatting with an agent online in addition to in store support.

Contacting Best Buy Technical Support Via Other Means

Because Best Buy’s Geek Squad is an entity onto itself which offers repair and replacements, one of the most common ways of contacting the technical support professionals is by physically visiting the retailer to discuss the malfunctioning product. Geek Squad additionally provides in home technical support to users for up to 90 minutes at a rate of $49.99 for each visit. If an in home visit or trip to the retailer is not necessary, users can contact one of Best Buy’s Geek Squad experts by dialing 1 800 433 5778. Contact via live chat and telephone is available at unlimited rates to users with a Geek Squad tech support plan. Support is available for up to PCs, Macs or tablets, regardless of where the items were purchased. Best Buy does not currently offer a postal address for technical support queries.

How To Contact Skype Tech Support

Skype is a popular software application which allows users of desktop and laptop computers, tablet PCs and Android or iOS devices to place VoIP calls or chat via text to other users. The software was initially released in 2003, and rapidly grew in popularity, offering both free services and more advanced paid features. In 2011, Microsoft bought the heavily favored software platform for $8.5 billion dollars. Skype allows free users to have unlimited voice conversations and text chats with other users who are signed into the program, while paid users are given the opportunity to buy credits, allowing them to use the VoIP telephone number assigned by Skype as an active number. This allows the user to both place and receive calls from land line telephones or cell phones. Skype can also be used as a platform for video conferencing and file transfer between users, making the software effective for both personal and business use. Skype offers technical support for both free and paid users.

Contacting Skype Tech Support Online

How to Contact SykpeLike many tech companies and software platforms, Skype’s primary method of offering technical support is via a knowledge base on their website, located at https://support.skype.com/en/. This knowledge base allows users to search their question or issue to see if the answer they are looking for is already available on the Skype website. A list of the most commonly asked questions is available on the site, as is a list of guides on how to use Skype for a variety of purposes. Commonly asked questions can also be browsed by topic, including calling, video calling, messaging, technical issues, account support, Skype for devices, Skype for business and other topics. The knowledge base webpage also allows users to connect with the Support Forum, located at http://community.skype.com/t5/English/ct-p/English?profile.language=en, in order to discuss any questions or issues that may not have been covered by the knowledge base itself.

Skype users whose questions were not answered by the knowledge base also have the option of speaking to a technical support representative by initiating a Live Chat. Technical support contact information is posted on their website, located at https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service. In order to initiate a chat, a user should click the Live Chat link. They will be prompted to sign into their Skype account and select the topic of their question. They will be provided with common technical information about that topic. If that information is not helpful, they can then continue the support request via a live chat by clicking Continue Support Request and selecting the live chat option. When going through this process, the user will also be given the option of sending an email support request via a website template. A direct email address is not provided.

Contacting Skype Technical Support Via Other Methods

Currently, the only methods of accessing technical support for the Skype software platform are through the knowledge base located on their website as well as via email or live chat. Telephone technical support is not currently available to Skype users. Skype has not publicized a postal address at which they can be reached for any technical support queries.

How to Contact Microsoft Tech Support

The first line of technical support for software and online applications is always the Help file. This option is free and is always and immediately available. Specifically for Microsoft applications, the Help file is identified by a question mark icon in the top right corner of the screen or window. Clicking on the question mark will cause the Help window to display, which provides a search field. Enter the key words for your issue into this field and press ENTER or click on the magnifying glass. The application will search for an appropriate response.

Contact Microsoft Tech SupportWhen the search results from your first attempt do not help or are not specific enough, go to the Microsoft home page at www.microsoft.com. From the home page, select the Support option and then select the type of product or topic for which you need support from the following options: Microsoft Support home, Microsoft forms, Windows help & how-to, Office help & how-to, Support for small business, Support for developers, and Support for IT professionals. The support pages for products such as Office and Windows offer training videos, links to blogs, frequently asked questions, as well as a link to live technical support.

If you select to use live technical support you will be navigated through a series of pages and drop-down lists to narrow down your issue. This assists Microsoft in routing you to the proper technician or subject matter expert. (Note: You can also call for Microsoft technical support at 1-800-936-2500.) Be forewarned, however, that the Microsoft representative has 24 hours in which to respond to your request AND charges may apply. Many companies purchase technical support when they make major software license buys, such as when they purchase a Microsoft license enterprise agreement. If your technical issue is work related, it might help to contact your company Help Desk to determine what type of technical support is available from Microsoft if the standard Help file does not provide enough information.

Another option for obtaining technical support for Microsoft products is to contact a company that has been certified by Microsoft to provide solutions for its software. A quick internet search will reveal the myriad of companies authorized to assist with Microsoft fixes and a double-check at www.microsoft.com will reveal which of the companies claiming to be authorized dealers are actually authorized dealers.

How to Contact Verizon Tech Support

Verizon Communications is one of the largest and most notable telecommunications companies in existence. It serves millions of customers, many of whom use the company’s wireless telephone service. However, Verizon also offers a number of other telecommunications services from broadband Internet access to fixed-line television service. Since the company deals with so many technologically advanced offerings, its customers often need help when it comes to technical support. Those who have wondered how to contact Verizon tech support become confused, sometimes, because they are unsure how to reach the people who can help them. Thankfully, contacting Verizon tech support is simple, but it is necessary for consumers to know which divisions of the company to contact.

Contact Verizon Tech SupportVerizon tech support is available for all of the company’s offerings, whether customers are residential or business users of the company’s services and products. Verizon maintains a strong support staff of experts to help with a variety of issues. Wireless telephone tech support is provided for the company’s many mobile phone customers, and this type of support extends to those who use the Verizon network for Internet connections. For example, an individual might have a wireless plan that includes Internet access for his or her tablet or mobile Wi-Fi device. Therefore, he or she might want to contact the company for tech support for help with a phone, tablet, mobile hotspot or the network itself.

Verizon also offers tech support for those who use the company’s FiOS services, which include Internet and television. Additionally, help is provided for those who require assistance with land lines, DSL, security and home monitoring. Regardless of the reason for contacting support, consumers should feel confident about the ease with which they can reach personnel who can help them.

Best Ways to Contact Verizon Tech Support

The easiest way to contact Verizon tech support is through the company’s website. Mobile phone and mobile broadband users should visit the website www.verizonwireless.com for the best service. When there, they can simply click on the link for Support at the top of the page. Then, they can select from a list of options. Frequently Asked Questions, or FAQ, lists are available on the website, but online chat options are also available. Additionally, wireless customers can dial *611 from their devices to be connected with customers service representatives. What’s more, consumers can email support directly by using a form on the website.

Wireless customers have some additional options for contacting support. Toll-free telephone access is provided by calling 800 922 0204. Additionally, they can send inquiries via the US Postal Service by mailing to the Verizon Wireless Customer Service Department at 777 Big Timber Road in Elgin, IL. The zip code is 60123.

Verizon customers that use the company’s non wireless services have a number of ways to reach technical support options, also. The best way is to visit the website www.verizon.com. From there, consumers can click on the Support link at the top of the web page, then follow the appropriate prompts depending upon the type of service that requires assistance. Once consumers have chosen the appropriate links, they are offered options for email, telephone and web chat support.

How To Contact Samsung Tech Support

Samsung is one of the most popular manufacturers of mobile devices, TVs, Blu-ray and DVD players, home theater systems, projectors, photography equipment and office devices including desktop and laptop computers, tablet PCs, monitors, printers and storage devices. With such a wide variety of products on the market, it is necessary for Samsung to have effective and comprehensive technical support available to consumers. Samsung products are used by people of all technical levels, and therefore, having a variety of methods by which technical support can be contacted is necessary to make their support truly effective. Contacting Samsung technical support is simple and may be done in several ways.

Contacting Samsung Technical Support Online

Contact Samsung Tech SupportSamsung provides a support website which allows users to access a wide variety of technical support information that may help them solve their problem without actually needing to contact the technical support team. Since some issues are easy to troubleshoot and remedy, this can save time for both users and tech support staff. By visiting the Samsung support site, located at http://www.samsung.com/us/support/ for American users, a user can download device manuals that may have been lost, drivers that are required to make products work, firmware for a variety of devices and software necessary to ensure device compatibility.

The support site also provides thorough FAQs, which can answer some of the most frequently asked questions for those in need of tech support. The site also provides step by step instructions for the setup and use of Samsung devices. Mobile devices, TV and video equipment, photography equipment and office devices are all included in Samsung’s technical support. Devices can be located via model number or by searching through an easy to understand menu of devices manufactured by the company. Product support videos which detail tips, tricks, how to guides and product overviews are also available. By visiting the contact page of the support site, located at http://www.samsung.com/us/support/contact, users can enter a live chat with a Samsung tech support representative at any time on any day.

Other Methods Of Contacting Samsung Technical Support

For users who are unable to solve their technical support query using the website or live chat, technical support is also available by email. The support site provides a comprehensive email system in which the user is first asked to select their specific product, then asked what their inquiry is regarding and finally given the most common questions and answers for their specific product and issue before being prompted to continue with the email if necessary. The site then allows the user to provide information about their product as well as their first and last name, zip code, email address, phone number and their question for technical support. Files such as screenshots of error messages or other information may be attached to the email via the website.

For users unable to use other forms of technical support or who may lack a device or working Internet connection with which to do so, support is also available by phone. Mobile phone users should call 1-888-987-HELP. Questions about Samsung apps should be directed to 1-888-899-7609. Queries about laptops, printers, Galaxy Tabs and other products should be directed to 1-800-SAMSUNG. Hard disk drive issues can be solved by calling 1-800-732-4283. Business users should call 1-866-SAM4BIZ, and, finally, the hearing impaired should call 1-888-899-7608 for support. A postal address is not provided for contacting the company.

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