Breaking into Work at Home Tech Support Jobs

Companies across the globe are finding it beneficial to outsource their jobs to at-home workers. There are many jobs available for qualified tech support agents, and the demand for professionals in the field is only growing. Getting tech support jobs is a matter of knowing which companies are in need of skilled employees.

The first step toward getting a job as a work at home tech support agent is to get experience in the field. In a work at home position, training is limited so companies look for people who already have the knowledge to perform the work. Tech support agents take inbound calls for people who need assistance with their computers, video game systems and cell phones. They also assist customers in finding the right products for their needs. These agents work both full and part-time shifts, and work at home agents enjoy schedule flexibility.

Companies that Hire Work at Home Tech Support Agents

Tech Support Work at Home JobsThere are many companies that hire tech support agents to work from home. The most notable, Apple, hires its techs to work from their home offices, troubleshooting iPhones, iPods and other Apple products. For these positions, tech support agents use video conferencing, phones, instant messaging and chat to deliver solutions to the client.

While Apple is one of the biggest sources of tech support jobs at home, there are other smaller companies that hire agents. Arise, Accolade Support, Cloud 10 and Grindstone are all big players in the work at home tech support industry. Alpine Access, one of the work at home career leaders, hires its staff as employees and offers a full benefits package. Working Solutions and Convergys, two of the other big names in inbound tech support, hire workers to solve user problems from home. These companies are always scouting out new talent, and finding a job wit them is easy for the right candidate.

Enjoying Success at a Tech Support Job at Home

The main thing you will need to be successful as a tech support agent is knowledge. You will be called upon to solve issues in an efficient manner, and in-depth information is a plus. You will need to have a wide range of working skills that will help you in troubleshooting common complaints. If you have extensive experience with a product or system, you will find it easy to find jobs in your field.

In addition to skills, you will need the right set up for your home office. In many cases, companies require a land line phone, headset and high speed Internet access. Check with each company for their individual requirements.

There is a growing need for at home tech support agents. If you would like to see a list of most sought after work at home jobs in the tech support niche, click here.